Neighborly Nashua Care provides trusted, non-medical companion care and homemaker services for seniors who want to stay in their own homes — and the families who love them.
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Thank you for your interest in Neighborly Nashua Care. We'll be in touch as we prepare to open our doors.
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Care in the comfort of home
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W-2 employees, not contractors
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Real-time visit updates
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Serving Nashua, Hollis & Merrimack
What We Do
Neighbor helping neighbor.
We're not a national franchise. We're a locally owned agency rooted in the Nashua community — providing companionship, homemaker services, and peace of mind to seniors and their families across southern New Hampshire.
Our caregivers are W-2 employees — background checked, trained, and accountable. Every visit is logged. Every family stays informed.
The Small Things
It's the everyday moments that matter most.
A ride to a doctor's appointment. Help with groceries. Someone to share a cup of coffee with on a Tuesday morning. These aren't small things — they're what keep people connected, independent, and living well at home.
Our Values
Built on three simple ideas.
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People over process
Every client is a person first. We take the time to understand who they are, what they love, and how they want to live.
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Local and accountable
We live in this community too. That means we're reachable, responsible, and genuinely invested in the people we serve.
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Transparency always
No surprises. Families stay informed after every visit through our care platform — notes, check-ins, and real-time updates.
The Process
Simple, transparent, and personal.
From your first call to the first visit, here's exactly what to expect when you choose Neighborly Nashua Care.
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Reach out
Call us or join the waitlist. We'll have a relaxed conversation about your situation, your needs, and whether we're the right fit — no pressure, no obligation.
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In-home assessment
We visit the home to understand daily routines, preferences, and care needs. We use this to build a personalized care plan and match the right caregiver.
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Meet your caregiver
Before care begins, you'll meet your assigned caregiver. No strangers showing up unannounced — just a warm introduction and a chance to confirm it's a good match.
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Care begins — and you stay informed
Every visit is digitally logged. Families receive notes and updates through our secure portal so you always know how things are going.
Technology & Transparency
Your eyes in the room.
We use a secure, professional-grade care platform so families are never left wondering. Here's what it does for you.
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GPS Clock-In/Out
Caregivers clock in and out digitally from the client's location. You can see exactly when every visit started and ended.
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Visit Notes
After each visit, caregivers document what was done, how the client was feeling, and anything worth noting for the family.
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Family Portal
Authorized family members can log in anytime to view visit history, care notes, and schedules — no phone tag required.
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Scheduling Visibility
See upcoming visits, caregiver assignments, and any schedule changes in real time — all in one place.
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Care Summaries
Track patterns over time — activities completed, mood, and anything that might warrant a conversation with a healthcare provider.
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Secure & Private
All records are encrypted and accessible only to authorized users. Your family's information stays protected.
Our Promise
Rain or shine, we show up.
Reliability isn't a feature — it's the foundation. Your parent is counting on someone to be there, and we take that seriously. Our caregivers are W-2 employees, not contractors, which means consistent schedules and real accountability.
For Out-of-State Families
You can't always be there. We can.
Neighborly Nashua Care provides trusted, local companion care for your mom or dad right here in Nashua, Hollis, and Merrimack — so distance doesn't have to mean worry.
"You're managing a job, a family, and a life hundreds of miles away. You call every day — but you know there are hours in between where anything could happen."
You worry about falls. About loneliness. About whether she ate. About who would know if something went wrong. You're not alone in this — and you shouldn't have to carry it alone. That's exactly why we're here.
What Keeps You Up at Night
We've heard it before. Here's how we help.
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"I feel guilty for not being there."
You're doing the responsible thing by arranging professional care. A trusted, trained caregiver there consistently is often better for your parent's routine and independence than irregular visits alone.
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"I want to know what's happening between calls."
Every visit is digitally logged with arrival time, completed activities, and caregiver notes. You get visibility into every shift through our family portal — not just a phone call when things go wrong.
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"What happens if there's an emergency?"
Our caregivers are trained to respond and escalate appropriately. You'll be notified directly. And because we're local, we can act fast in a way an out-of-town family member simply can't.
Real-Time Visibility
You'll always know what's happening.
Our secure family portal gives you access to visit notes, clock-in/out records, and shift summaries — anytime, from anywhere. No chasing anyone down for an update. No wondering if today's visit happened.
Think of it as your eyes in the room, even when you're five states away.
Rooted Here
Local people. Local streets. Local care.
We're not a national franchise sending whoever is available. We're a Nashua-based agency — our caregivers live here, shop here, and know this community. Your parent isn't a case file to us.
Our caregivers are W-2 employees — background checked, trained, and accountable. You'll know your caregiver's name before the first visit. No rotating strangers.
Peace of mind is a phone call away.
Getting started is simple. Join our waitlist and we'll reach out to learn about your parent's needs — no pressure, no obligation, just a friendly conversation.
"You've lived in this house for decades. You know your neighbors, your routines, your favorite chair. The last thing you want is someone telling you it's time to move somewhere new."
Maybe you just need someone to help with groceries once a week. Or a ride to your appointment. Or simply someone to have coffee with on a Tuesday morning. That's exactly what we do. Nothing more, nothing less.
We Understand
You're not giving anything up. You're protecting what matters.
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"I don't want to be a burden on my family."
Your kids have their own lives. Letting us handle the day-to-day means you stay connected with family on your terms — for the good visits, not the stressful ones.
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"I want to stay in my own home."
That's the whole point. We come to you. Your home, your neighborhood, your routines. We work around your life, not the other way around.
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"I'm not ready for a facility."
You don't have to be. Non-medical companion care helps you avoid one. A little support now keeps you independent longer.
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"I just need a little help, not full-time care."
We're flexible. Some clients see us a few hours a week. No minimum commitment and no pressure to take more than you need.
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"I want someone I can actually trust and talk to."
Our caregivers are background-checked employees — not contractors. We match you carefully, and you'll meet your caregiver before care begins. No surprises.
What We Help With
A helping hand for everyday life.
Companion Services
Companionship and conversation
Errands and shopping trips
Rides to appointments
Outdoor activities and hobbies
Medication reminders
Homemaker Services
Light meal preparation
Light housekeeping
Laundry and linen changes
Grocery pick-up and put-away
Help with daily routines
We are a non-medical agency. Our caregivers do not provide medical care or administer medications.
Still You
This is still your life.
We're not here to take over. We're here to make sure you can keep doing the things that matter to you — your garden, your errands, your independence. We just walk alongside you.
Our caregivers are neighbors too. They know these streets, these seasons, and this community — because it's theirs as much as yours.
Just give us a call. No pressure, no obligation.
The best way to find out if we're the right fit is a conversation. Call us and we'll talk through what you're looking for — friendly, no commitment, just a chat.
Care should feel like having a thoughtful neighbor in the house.
Home care, at its best, isn't a service you receive. It's a relationship you build. Someone who learns your routines, remembers your stories, and notices the small things. The medication left on the counter. The slower shuffle this morning. The quiet day that needs a little more conversation. That kind of care doesn't come from a script. It comes from people who actually know each other.
That's the company we're building.
From the Founder
A belief in community, shaped by experience.
I've spent my career in roles that come back to one idea. Communities take care of their own. Our seniors have spent lifetimes raising families, building neighborhoods, and looking out for the people around them. The least we can do, when the time comes that they need a hand, is show up for them with the same kind of attention they once gave everyone else.
When someone close to me needed care, I also saw the other side of the industry up close. There's nothing wrong with the people doing the work. Caregivers in this field, almost without exception, are trying to do the right thing. The problem is structural. When operations get big enough, when scale takes over, the human part of care gets squeezed. Schedules become Tetris puzzles. Visits become checklists. The caregiver who showed up last week isn't the one who shows up today, and the relationship that is the actual care never gets a chance to form.
Neighborly Nashua Care exists because southern New Hampshire deserves an alternative to that.
Our principles
Three things we hold to.
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Caring for our seniors is how a community pays back what it owes.
The people who are aging in Nashua, Hollis, and Merrimack today are the ones who built these towns. They taught the classes, ran the businesses, coached the teams, and brought casseroles when neighbors got sick. Helping them stay in their homes, with dignity and company, isn't a service we sell. It's something a community owes its elders. We're grateful to be the ones doing it.
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Caregivers who are paid and treated well give better care.
This isn't aspirational. It's mechanical. A caregiver who earns a living wage, who isn't burned out, who feels respected by the agency they work for, is a caregiver who shows up present. That caregiver stays in the role long enough to actually know your family member. They pay attention to the things that matter. We've structured the business around that reality from day one. If we're going to ask people to do this work, we're going to make it a job worth doing well.
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The best care is the kind where silence feels comfortable.
There's a moment, when someone is in a vulnerable position, when the difference between dignity and discomfort comes down to whether the person helping them is a stranger or a friend. We want our caregivers to know our clients well enough that the quiet moments feel easy. Being helped shouldn't feel like being handled. That kind of trust takes time to build. We protect it by matching consistently and staffing for stability.
Why a local agency
Some things only a small operation can do.
There are advantages a small, locally-owned agency has that a national chain, by the nature of how it has to operate, simply cannot replicate.
We can match a caregiver to a client based on personality and fit, not just availability. We can keep that match in place because we're not running a thousand schedules across a region. We can answer the phone ourselves when something needs to be sorted out. There's no call center, no escalation queue, no "let me check with corporate." When something goes wrong, the person responsible for fixing it is the same person you've been talking to all along.
This is the version of home care that used to be the default, before the industry consolidated. We're trying to bring it back, in the towns we live in, for the families we know.
About the founder
Mission paired with operational discipline.
Neighborly Nashua Care was founded by Chapin Johnson, a Nashua-area resident with a background in scientific research and large-scale program management. He holds a PMP certification and has spent years operating complex programs end to end. The mission of this company is personal. The way it's run is professional. Compliance, documentation, payroll, scheduling, and accountability are built on the same operational standards used in environments where mistakes aren't an option. The values are the heart of the company. The systems make sure the heart shows up consistently.
Our Mission
Local people helping local people.
We exist to keep seniors in their homes, connected to their communities, and living with dignity. And we believe the best way to do that is by building a team of caregivers who are treated with the same respect and care they extend to every client.
Have a conversation
The best way to know if we're a fit is to talk.
No pressure, no obligation. Just a friendly call to talk through what you're looking for.
Researching care for a parent means a lot of questions. Here are honest answers to the ones we hear most often — pricing, what's included, who our caregivers are, and how we work.
Top Questions
Start here.
The five questions adult children ask us before anything else.
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What's the difference between companion care and medical home health care?
Companion care and homemaker services are non-medical — our caregivers are there for everyday support, not medical treatment. They'll share meals, help around the house, drive to appointments, and keep your parent company. What we don't do is anything that requires a nurse or clinical training: medications (beyond reminders), wound care, injections, or physical therapy. If your parent needs medical care at home, a home health agency is the right fit — and we're happy to work alongside one if that's part of the picture.
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How much does non-medical home care cost in New Hampshire?
Our rates run $35–$45 per hour, with your exact rate set when we build your care plan together during the in-home walkthrough. Rates in this range are typical for non-medical companion care across southern New Hampshire, and reflect the cost of employing caregivers directly (W-2) with full background checks, insurance, and bonding.
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Does Medicare or Medicaid cover companion care?
Usually no. Medicare doesn't cover non-medical care like ours — it only covers skilled home health care ordered by a doctor. Medicaid coverage varies by state and program, and most New Hampshire Medicaid programs don't cover companion care either. The most common payment sources are private pay, long-term care insurance, and VA benefits for qualifying veterans. We'll talk through what makes sense for your family during intake.
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What towns do you serve?
We serve Nashua, Hollis, and Merrimack. We're Nashua-based and stay local on purpose — local caregivers who know the area, short drive times, and the ability to respond quickly if something comes up. If you're just outside those towns and wondering whether we can help, call us and we'll talk.
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How quickly can care start after we reach out?
We're currently finalizing New Hampshire state licensure and building our caregiver team. Care hasn't started yet — but we're taking waitlist signups now, and families on the waitlist will be the first we contact when we begin service. If you have an immediate need, let us know on the waitlist form and we'll be in touch as soon as we can take clients.
About Our Services
What does companion care include?
Companion care covers the everyday moments that keep life full — sharing a meal, getting outside for some fresh air, running errands, making it to appointments. For your mom, that might mean groceries in the morning and a stop for ice cream at Haywards on the way home. For your dad, it might be a walk on the flat paths at Mine Falls Park, or a Sunday morning at the Nashua farmers market. We build the specifics into a care plan that fits your parent's routine — not the other way around.
What's included in homemaker services?
Homemaker services keep the home running smoothly when your parent can't do it the way they used to. Think light housekeeping, laundry, meal preparation, tidying up, keeping the kitchen stocked. It's about making sure the house still feels like home — clean, organized, and comfortable — without your parent having to push through tasks that have gotten too hard.
Do you provide overnight or 24-hour care?
At launch, we'll focus on daytime and evening visits rather than overnight shifts. Some families combine multiple visits a day to cover most waking hours. If your parent needs round-the-clock care, we'll talk through options during intake — including whether our service fits, or whether a different level of care is the right match.
Can caregivers drive my parent to appointments or errands?
Yes — transportation is part of what we do. Our preferred approach is to use your parent's own vehicle when possible, because it's already set up for their needs and covered under their auto insurance. Common trips include doctor's appointments, pharmacy runs, grocery shopping, or just getting out of the house for something to look forward to — a drive through town, a concert at the Greeley Park band shell in the summer, the pick-your-own at Brookdale Fruit Farm in the fall.
What won't your caregivers do?
Because we're a non-medical agency, there are some things our caregivers won't take on:
Administering medications (they can remind your parent it's time, but not hand them pills)
Anything that requires a nurse or medical professional — wound care, injections, catheter or feeding tube care, physical therapy
Bathing, dressing, toileting, and other hands-on personal care — these fall under "personal care" and require a different type of license
If your parent needs help with those things, we'll tell you honestly and help you figure out who to call.
Pricing & Payment
What are your hourly rates?
$35–$45 per hour. Your exact rate depends on the care plan we build together. We keep pricing simple and talk through everything up front — no surprises on your first invoice.
How do you bill?
We bill weekly, based on actual hours worked. Every visit is GPS-verified through our care management system, so you can see exactly when your caregiver arrived, when they left, and what was done — no guessing.
Do you accept long-term care insurance?
Yes. Long-term care insurance (LTCI) is a common way families pay for companion care, and we'll help you verify your policy's benefits at intake. We'll also help you understand what documentation the insurance company will need along the way, so reimbursement goes smoothly.
Caregivers
Are your caregivers employees or contractors?
Employees (W-2). This matters more than most families realize. It means we cover taxes, workers' compensation, and bonding — not your parent. It means our caregivers are trained, supervised, and accountable to us, not independent operators. And it means if something goes wrong, you're working with a licensed agency, not navigating an insurance claim against an individual.
How do you screen caregivers?
Every caregiver goes through a thorough screening process before we hire them: criminal background check, state elder abuse registry check, reference checks, driving record review, and an in-person interview. We hire slowly on purpose — the caregivers who get through our process are the ones we'd trust with our own parents.
Will my parent always have the same caregiver?
That's our goal. Consistency is one of the things families value most — knowing the same person will be at the door this week that was there last week. We schedule around continuity as much as possible, and introduce backup caregivers gradually so your parent knows who might fill in if their regular caregiver is sick or on vacation.
What happens if our regular caregiver is sick or unavailable?
We cover the shift with a backup caregiver from your parent's familiar rotation. You'll know in advance who's coming and why. If a last-minute gap comes up that we can't cover, we tell you immediately — we don't send someone your parent has never met without giving you a heads up first.
Getting Started
How do we start service with you?
Right now, the first step is to join the waitlist — it's the best way to stay in the loop as we finalize licensure and begin onboarding clients. Once we're ready to take on your family, we'll reach out to schedule an initial conversation by phone, followed by an in-home walkthrough to build your care plan.
What happens during the in-home walkthrough?
The walkthrough is how we get to know your parent and the home they live in. We'll sit down together — your parent, you, and us — and talk through daily routines, health considerations, what matters most to your family, and what would make the biggest difference. We also do a safety check of the home: entry points, mobility hazards, where medications are kept, emergency contacts. You leave with a clear care plan, and we leave knowing your parent well enough to match them with the right caregiver.
Do we sign a long-term contract?
No. Our service agreement is month-to-month with no long-term commitment. You can adjust hours, pause service, or cancel with short notice. The idea is to remove the risk — if the fit isn't right, you shouldn't feel stuck.
How do I know what's happening during visits?
Every visit is logged in our care management system with GPS verification — arrival time, departure time, and a brief note on what was done. As a family member, you get access to a portal (and alerts by email or text if you want them) so you can check in anytime without having to call. Families tell us this is one of the biggest reliefs, especially when they live far away.
For Out-of-State Families
I live out of state — how will I know my parent is being cared for?
This is one of the most common reasons families call us. Every visit is GPS-verified, logged with notes, and visible to you through our family portal. You'll get alerts when a caregiver arrives and leaves, and you can check the log anytime. We'll also text or email you directly if something doesn't look right — a missed medication reminder, a change in your parent's condition, anything worth a conversation.
Can I manage care for my parent from another state?
Yes, and many of our families do. We can handle the day-to-day while you handle the bigger decisions from wherever you are. We're intentionally set up for this — responsive communication, transparent documentation, and a single point of contact so you're never navigating a call tree to find out how yesterday went.
How do you communicate with family members?
We adapt to what works for your family. Some families want a weekly update by phone. Some want texts only when something is out of the ordinary. Some want to be copied on every visit log. We set expectations at intake and adjust as we go — the goal is to keep you informed without overwhelming you.
Still have questions?
We'd rather have a real conversation than try to cover every scenario here. If you're thinking about care for a parent and want to talk through your specific situation, we're listening.
At Neighborly Nashua Care, our caregivers aren't just employees — they're the heart of everything we do. If you're the kind of person who genuinely cares about others, we'd love to hear from you.
Our Philosophy
We take care of our team the way our team takes care of our clients.
We started this company because we believe care should feel personal — for the people receiving it and the people providing it. That means treating our caregivers with the same respect, reliability, and dignity we expect them to extend to every client.
We're a small, local agency. You won't get lost in a system here. You'll know the owner by name, and we'll know yours.
What Sets Us Apart
Why work at Neighborly Nashua Care?
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You're an employee, not a contractor.
We hire W-2 employees. That means stability, accountability, and the protections you deserve — not gig work with no guarantees.
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Your work is seen.
In a small agency, great work doesn't disappear into a corporate void. We notice, we appreciate it, and we say so.
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This community is your community.
We serve Nashua, Hollis, and Merrimack — the same neighborhoods you live and work in. This work is local and it's real.
What We Look For
We hire for character first.
We can train skills. What we can't teach is genuine warmth, reliability, and the instinct to show up — rain or shine — for someone who's counting on you.
✓A caring, patient, and dependable nature
✓Comfort working independently in a client's home
✓A valid driver's license and reliable transportation
✓Ability to pass a criminal background check
✓Eligible to work in the United States
This is a non-medical role — no clinical experience required.
Tell us about yourself.
Fill out the short form below and we'll be in touch. No resume required — just a little about you and what draws you to this work.
We'll reach out by phone or email within a few business days.
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Application received!
Thank you for your interest in joining the Neighborly Nashua Care team. We'll be in touch soon.
Questions? Call us at 603-716-9149 — we're happy to chat.
